RMA PROCEDURE
Return Material Authorization (RMA) Procedures
If your Apposite product has failed and is covered by our limited warranty please contact Apposite technical support at:
- support@apposite-tech.com
- 1.310.477.9955 x2
When contacting Apposite Support, please include the following information:
- Linktropy or Netropy model
- Serial number
- Your e-mail address and phone number
- Installed firmware version
- A detailed description of the problem
Describe your problem in as much detail as possible to enable us to provide you with the best possible service.
If the Apposite support team has confirmed a hardware failure of the Product, we will issue you a Returned Material Authorization (“RMA”) number within a reasonable time after our receipt of your request.
You must return the defective unit to the location specified by Apposite, insured and with freight and insurance prepaid, in the same or equivalent packaging, with the RMA number affixed, within 30 days of issuing the RMA number. Failure to do so will result in the package being rejected. You are responsible for the proper packaging of RMA returns. Your warranty will be void on products that are improperly packaged.
When the RMA product is received by Apposite, it will be inspected to determine if the product is under warranty. If the product is covered by warranty, the unit will be repaired or replaced with an equivalent or better product within 30 days at no additional charge. If the product is not covered by warranty, Apposite may at its own discretion issue you a quotation for the repair work or return the product to you at your expense. Repaired or replaced products will be subject to the same limited warranty for the remainder of the original warranty period or thirty (30) days, whichever is greater.
Your warranty is void if the factory seals have been removed or tampered with, or if failure has resulted from improper installation, testing, misuse, neglect, accident, fire or other hazard, or any breach of the End User License Agreement, in which even the Product be returned to you at your own expense.