SUPPORT TERMS & CONDITIONS
Apposite Technologies LLC Support Terms and Conditions
If you experience any problem with your Apposite product and the product is covered by our limited warranty, maintenance or product license, please contact Apposite technical support at:
- support@apposite-tech.com
- 1.310.477.9955 x2
When contacting Apposite Support, please include the following information:
- Linktropy or Netropy model
- Serial number
- Your e-mail address and phone number
- Installed firmware version
- A detailed description of the problem
Apposite offers telephone and email support to customers during normal office hours.
Working hours: Monday to Friday 8.00 am to 6.00 pm Pacific time, excluding holidays.
Customer support response time service level commitment:
The Apposite Support team will respond to your voicemail or email within two working hours during normal office hours.
Technical issue escalation service level commitment:
Technical issues which cannot be resolved by the support team will be escalated to the Apposite engineering team the same working day for review.
For customers outside of the United States, please contact the Apposite reseller in your region for support. If the Reseller cannot address your issue, they will escalate your issue to Apposite headquarters.
Full user documentation for the products is available in our Technical Library.
Technical support is only available to customers with valid maintenance agreements, warranty or product licenses.